Proposal for anonymous tutoring as a complementary service to university support

Abstract

Introduction: The tutoring service in higher university education has gained increasing visibility within the reforms and adjustments implemented in the pursuit of ensuring guidance, support, and the overcoming of difficulties and problems that may condition or limit the professional training process.
Objective: To develop a proposal for anonymous tutoring as a complementary service to university guidance at a public university.
Method: The research was descriptive–projective, with a descriptive, cross-sectional, propositional design. The population consisted of 4,685 students from the Universidad Nacional del Santa, and the sample comprised 202 students. The questionnaire applied had a reliability coefficient of 0.96 and made it possible to collect the necessary information for analysis across five dimensions: four dimensions related to the situation of tutoring at the Universidad Nacional del Santa (tutor, personal, academic, and professional domains) and one dimension related to the demand for the anonymous tutoring service.
Results: Regarding students’ perception levels of the current situation of university guidance at the Universidad Nacional del Santa, 46% were at a medium level; with respect to the dimension related to the professional domain, 54% of students had a medium-to-low perception. It was found that 93.6% of students demand the anonymous tutoring service.
Conclusions: A proposal is generated that includes normative, technical, and scientific foundations on the subject, as well as the feasibility of its implementation, which constitutes a novel and valuable contribution to student well-being in the university context.